Exclusives

‘Emotional loyalty,’ the new way retailers retain customers

In Hong Kong, one in two consumers buy only from brands they trust so keeping that relationship exciting pays off.

‘Emotional loyalty,’ the new way retailers retain customers

In Hong Kong, one in two consumers buy only from brands they trust so keeping that relationship exciting pays off.

Wholesale marketplace bridges Asian retailers to global independent brands

Markato has over 200 brands from markets like Europe, the United States, and Australia.

Why retailers should pick up the pace of AI adoption

Analysts said they will run the risk of lagging in the market and suffering higher costs.

Persistent habits, digitalisation drive continuous e-commerce growth in APAC

Euromonitor reports that e-commerce operators dominated its Top 10 Fastest-Growing Retailers list in the region.

F&B success seen in Family Mart Indonesia stores

Fast food and drinks rival grocery sales, averaging 50% of transactions in each store.

H&M accentuates lifestyle brand at flagship store in Singapore

Major revamp brings H&M Home and Orchard Building store’s sustainable facade to fore.

Indonesia restricts social commerce for local traders

New regulation will impact more than 6 million sellers on TikTok Shop, TikTok Indonesia stated.

Kanmo group explores latest tech trends to revolutionise shopping experience

They position themselves as an omnichannel operator serving tens of thousands of customers every month.

Lippo Malls Indonesia continues to keep up with fast-changing trends

CEO Henry Riady reveals the secret of maintaining 70 malls in 40 cities and going for more.

H&M South Asia weaves sustainability, affordability into the fashion scene

It is also working towards improving the customer experience by upgrading stores and partnering with marketplaces.

FJ Benjamin combines luxury shoes and lifestyle services to turn store into a destination

The Avenue on 3 Concept Store offers various amenities including a cafe and a bar.

The latest ACE Hardware store concept brings inspiration to Indonesia

This store combines offline and online shopping to enhance the retail shopping experience.

Easy and challenging steps to make SG brands ‘world-class’ competitive

Marketing experts advise investing in omnichannel strategies and talent to diversify brands in a global space.

Four key incentives for fragmented e-commerce buyers in SEA

Marketing and payment executives of top e-commerce sites advise offering a variety of financial solutions to consumers.

Erajaya aims to capture Indonesia’s growing active lifestyle market

CEO Djohan Sutanto makes sure EAL goes beyond retail to fostering communities and offering an immersive omnichannel shopping experience.

Opportunity knocks with ‘premiumisation’ of Southeast Asia’s middle class

Unilever leads the way in catering to the region’s 250-million strong middle class and their stronger purchasing power. 

Philippines yet to feel impact of lower capitalisation for foreign retailers

Law setting minimal required investment may attract not the big retailers but small and medium-scale foreign businesses.